How we collect, use, disclose, and protect your information when you use our services.
Effective Date: June 14, 2025
Welcome to CardOpz. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services. The CardOpz platform is strictly for internal operations management and informational updates for brick-and-mortar facilities. No gambling, betting, or wagers of any kind are conducted through our platform.
This Privacy Policy applies to all personal information collected through any of the following CardOpz properties:
By accessing or using any of these services, you agree to the terms of this Privacy Policy.
What We Collect: Name, email address, phone number.
Why We Collect It: To communicate with you, respond to inquiries, and provide updates.
What We Collect: User credentials, roles, and permissions.
Why We Collect It: To manage access to our platform and ensure security.
What We Collect: Player information, transaction records, game data.
Why We Collect It: To provide platform services and generate reports for poker room operators.
What We Collect: Feature usage, performance metrics, error logs.
Why We Collect It: To improve our services and debug issues.
What We Collect: Tickets, emails, call recordings (with consent).
Why We Collect It: To resolve issues and enhance training.
What We Collect: Name, player ID, contact preferences.
Why We Collect It: To personalize the app experience for players.
What We Collect: Session history, waitlist status, tournament participation.
Why We Collect It: To track player activity and improve app functionality.
What We Collect: App version, device type, push notification tokens.
Why We Collect It: To ensure compatibility and deliver notifications.
CardOpz provides comprehensive business management software for gaming establishments, focusing on employee management, financial operations, and floor management. As part of our multi-layered security infrastructure, we collect mobile phone numbers to provide essential security and operational notifications across our platforms.
When accessing CardOpz.app, staff members who provide their mobile phone number consent to receive:
Members accessing client portals consent to receive:
Our SMS program is compatible with all major U.S. mobile carriers including but not limited to: AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and regional carriers. Some carriers may not support all features.
SMS notifications are a critical component of our comprehensive security framework for protecting financial data, employee information, and operational integrity. While you have the right to opt out at any time, disabling these notifications may impact your ability to:
We strongly recommend keeping SMS notifications enabled for optimal security of your account.
This Cookie Policy explains how CardOpz ("we", "us", and "our") uses cookies and similar technologies to recognize you when you visit our websites including CardOpz.com, CardOpz.app, and all client portals ([clientname].cardopz.com). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
| Category | Purpose | Examples |
|---|---|---|
| Necessary Cookies | Essential for website functionality, security, and authentication. Cannot be disabled. |
• Session cookies • Authentication tokens • Security cookies • Load balancing |
| Analytics Cookies | Help us understand how visitors interact with our website to improve user experience. |
• Google Analytics • Performance monitoring • Error tracking • Usage statistics |
| Marketing Cookies | Track visitors across websites to display relevant advertisements and measure campaign effectiveness. |
• Conversion tracking • Retargeting pixels • Social media pixels • Ad performance |
| Functional Cookies | Enable enhanced functionality and personalization based on your preferences. |
• Language preferences • User settings • Feature toggles • Customization options |
You have the right to decide whether to accept or reject cookies (except necessary cookies). You can:
To manage cookies through your browser settings:
If you choose to refuse cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. Essential cookies cannot be disabled as they are necessary for the website to function properly.
Some browsers incorporate a Do Not Track (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Our website currently does not respond to DNT signals, but you can use our cookie consent tool to control tracking cookies.
Our services are not directed to children under 18, and we do not knowingly collect personal information from children. This includes through cookies or similar tracking technologies.
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding cookies and online tracking:
Under the General Data Protection Regulation (GDPR), European residents have specific rights regarding cookies:
If you have questions about our use of cookies or other technologies, please contact us at:
We use the information we collect to operate, maintain, and improve our services across all platforms. This includes using data to enhance user experience, provide customer support, and communicate with users about updates and service-related information.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure across all CardOpz properties. However, no method of transmission over the internet or method of electronic storage is 100% secure.
We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our platform, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This applies to data collected from any CardOpz property.
Regardless of which CardOpz property you use, you have the right to access, correct, or delete your personal information. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us using the information provided below.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS consent and communication records are retained as required by telecommunications regulations. This applies to all data collected across our platforms.
We comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) across all CardOpz properties. If you are a resident of the European Economic Area (EEA) or California, you have specific rights regarding your personal information collected through any of our services.
If you have any questions or concerns about this Privacy Policy or our data practices on any CardOpz property, please contact us at:
📧 Email: privacy@cardopz.com
📞 Phone: (619) 810-5633
📮 Address: CardOpz LLC, 2300 Boswell Rd, Ste 265, Chula Vista, CA 92120
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating it across all applicable CardOpz properties. You are advised to review this Privacy Policy periodically for any changes.
By continuing to use any of our services after those changes become effective, you agree to be bound by the revised Privacy Policy.
Last Updated: June 14, 2025